Recently on The Culture Podcast, we had the opportunity of speaking with Service Express CEO Ron Alvesteffer
– a true visionary when it comes to growing a culture focused on its most valuable asset, it’s people. As Ron shared, nothing good can happen until we surround ourselves with the right people and then develop them. Offering a culture that allows people to shine in the facets of life that matter most to them is key. At Service Express, they take a unique approach grounded in the core value of helping their people achieve their:
- personal goals,
- professional goals, and
- financial goals
When you meet people where they are and help them get to where they want to go, great things can happen. People don’t want just a job. They want an opportunity. An opportunity to learn, grow, make an impact, and support their individual needs and aspirations. Organizations are uniquely positioned to help support these goals all at once.
Having a people-focused culture can increase loyalty, improve productivity, and garner a fantastic reputation
as the place where people want to work (a huge advantage in the war for talent). So, as a leader, how do you shift to a more people-focused leadership
style geared at shaping a thriving culture? Try this:
Know Your Organization
- It starts with your organization’s core values, vision and mission statement. A strong, focused vision and mission statement should be the pillar of your culture. Everything you do links back to it.
- Keep a pulse on your organization. Annual engagement surveys and frequent pulse surveys are great tools for identifying areas in need of attention.
Get to Know Your People and their intentions
- Get involved. Introduce yourself to new hires, attend meetings, and let employees know how excited you are for them to be there. According to CultureIQ, 86% of employees at organizations with strong cultures feel their senior leadership listens.
- When hiring, get to know the person beyond the resume. What are they trying to achieve in life? Focus on aligning candidates with your culture. You can teach competence; you cannot teach character.
Base Everything on Trust & Mutual Respect
- Be transparent. No surprises. Connect with your people through regular coaching and feedback, recognizing great work and effort, and help them overcome challenges.
- Set goals with your team that extend beyond the job. Help them from a holistic perspective (personal, professional, financial). One impacts the other and these conversations show you care.
All too often, organizations make the mistake of doing a few quick hits when it comes to culture – throwing a party, releasing early on Fridays, doing a one-off team building event – and they think that will transform their culture for the better. Unfortunately, that’s not how it works. Instead, it is an intentional, ongoing process – one that evolves and changes over the years. However, when your culture is focused on your people and rooted in the core values and mission of your company, your organization can handle just about any business setback.
To learn more about how you can take your culture to the next level, visit https://www.successfulculture.com/
where you will find additional tools, resources and articles to help you cultivate a thriving culture where everyone succeeds.
Listen to the podcast HERE