Employee engagement fuels many Successful Culture International endeavors. A few weeks ago on The Culture Podcast we discussed the challenges of employee disengagement. – a statistic that seemed to remain stagnant. Well, we are happy to report things are looking up!
A recently released 2019 Gallup study shows the percentage of “engaged” employees in the U.S. reached 35% – a new high since Gallup began tracking the metric in 2000. Conversely, employees who report being “actively disengaged” tied its lowest level ever at 13%. This makes the ratio of “engaged” to “actively disengaged” 2.7 to 1 – the highest ever in Gallup history.
So, what has led to the improvement? Several factors can be considered:
✔ Changes in how organizations develop employees
✔ Changes in the economy
✔ Improvement to employee benefits
Of these factors, the first – changes in how organizations develop employees – seems to be the driving force behind the improved statistics. Organizations that focus on creating high-development cultures, where people can see their impact on the organization, have opportunities to develop their strengths, and find purpose in their careers, show the highest levels of employee engagement across the board.
To drill down into this even further, these cultures embody the following principles:
Engagement – They are driven by the C-Suite
Senior leaders know that their attitudes, beliefs, and behaviors have a powerful cascading effect on their organization’s culture – so they lead by example. They also promote unity around a shared organizational purpose and brand . They are also phenomenal at identifying where the company is today and where they want to be in the future.
Managers move from “boss” to “coach”
One of the biggest shifts we’ve seen over the last decade is the role of the manager. Managers today are moving from the traditional top-down hierarchy to a more fluid coaching style of management. The best managers encourage their teams to solve problems at the local level (rather than top-down commands). These managers learn how to identify the strengths of their team members and how to strategically use them to achieve successful outcomes.
They practice companywide communication
The best organizations have exceptional Chief Human Resource Officers (CHROs) who build systems that teach managers how to develop their employees and they create a vivid picture of what highly engaged teams look like.
They hold managers accountable
Tolerance of mediocrity does not exist in the best organizations. Managers know their job is to develop and engage their teams and there are consequences if they do not. They create high-value career paths for individual contributor roles, set clear expectations, communicate frequently with their teams, and hold everyone accountable.
As with anything, there is always room from improvement. Afterall, the statistics outlined above still mean that 52% of U.S. employees are “not engaged”. There is work to be done. However, the trend over the last decade is promising.
How are you addressing the engagement of your organization? Our clients continue to enjoy significant, measurable results through the implementation of our Successful Culture Leadership Education Academy (SCALE Academy). Please visit our site at https://www.successfulculture.com/ for information or email us at firstname.lastname@example.org. We would love the opportunity to help you elevate your leadership and your culture.